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Why should I choose TripsixDesign?

Why? We have over 12+ years experience within the industry and have earned a wide array of skill-sets to cater to almost any of your design requirements. If there is anything we are unable to complete for you then we certainly have connections within our wider design networks who can.

Tripsix prides itself on clear communication and transparency throughout the whole design process whilst also maintaining a high level of creativity and quality throughout every piece of work. The end result is that clients get what they want, or are shown what they most need, in time, on budget and looking the best it can be. Need more re-assurance, checkout our testimonials here and take another look through our Portfolio of work here.

What kind of work do you offer?

There isn’t much we cant do…a bold claim but if we cant help you with your project then we certainly know other colleagues in the industry who can. See the Services section for a full list of what kind of work we can offer.

How do we communicate during projects?

Communication is paramount to the success of every project so we would always suggest a discussion would be the first point of contact. We are available by phone or skype, with skype being the prefered method due to the global nature of our clients. Please let us know your timezone and when you would like to speak so we can accommodate.

Alternatively, and in most cases, the usual form of communication would be via email with retainer clients linked into our Basecamp system for managing larger projects between multiple team members, sharing ideas, uploading files and proofs.

Can I discuss my project with you over the phone?

Although many of our projects have been carried out completely using just email contact, we are happy to discuss your requirements over the telephone should you require. Feel free to call us on either the phone or through Skype or alternatively send us an initial message here.

Do we need to have a meeting?

All great things begin with solid communication. Historically, communication in a lot of our jobs have been carried out through kickstart phone/skype calls and email messages but if you would like to meet in person to discuss the particulars of a large-scale job then we would be happy to arrange that (subject to geographic location). Get in touch with us to discuss your next project.

Lets go!

How long will the design process take?

Start times and turnaround times for projects vary depending on our workloads and the complexity of each individual project. When supplying you with a quote, we will also provide you with a guide timelines for finishing your final artwork.

For example, when the initial concept designs are likely to be ready and how long to expect each round of revisions to take to turnaround. Fast-track work can be completed in ‘out of office’ hours if you have a ‘screamer’ that needs taking care of, however these fast-track projects are subject to our enhanced hourly rate.

What if I'm not happy with the initial mockup?

Don’t worry these things happen and we won’t take offense if you don’t approve of the first mock-up designs. We’re more than willing to listen to your feedback, revise and re-submit another mock-up for you (free of charge).

How much do you charge?

For the majority of projects, we prefer to provide clients with a fixed rate quote for each individual project. This rate is calculated by our hourly rate and references many similar jobs we have completed in the past as a guide. This means that you know how much the design fee will be up-front, can factor those costs into your budget whilst also avoiding any surprises at the end of the project.

Transparency is key to fees and each client is different, and, as such, we would tailor their quote to fit their specific requirements. The quote would often be broken down into segments so you can clearly see how the quote is structured with no hidden costs.

Why are your prices different from your competitors?

We feel that our prices are in-line with our technical knowledge and the high quality of work that we produce; we do not undervalue or inflate our prices and feel that our close relationship with our clients gives us the edge. Yes there are companies that charge under £200 for a website, but you always get what you pay for.

I would like you to design my business stationery but what if my contact details change in the future?

All completed works are backed up both physically and on a cloud server. As such, any future amendments can be made at an hourly rate.

I want some marketing material designed for print, what will you need from me?

On placing a request for graphic design work we would send you a work request email/form asking a few key questions about your project. On receipt of your completed email/form, we will get back to you with a quote and timescale for your project.

You will need to you supply us with any logos, photos, illustrations and text copy you want included in the design piece. If required we can source suitable stock photos and create illustrations to suit your project.

How will I receive my artwork?

Your final artwork will be supplied to you via email or YouSendIt/Mail Bigfile for larger files, in a variety of formats for use in both web and print. These will include JPEG, GIF, TIFF and EPS files. Other formats can also be provided on request. We would also setup a Dropbox folder or iCloud Drive folder for regular clients so that you have access to your file anywhere, anytime.

Who will own the copyright to my design?

On receipt of full payment, the exclusive copyright of the final chosen design is automatically passed to you. Tripsix design do however retain the right to display the design in our portfolio, or for promotional purposes on or offline.

Do you provide a printing service?

We do not directly offer print services but have, over the years, gained good working relationships with printers, and, as such, have preferential rates. If requested we can provide print quotes for jobs for you to compare against quotes you have acquired yourself. However, all print payments, approval of printer proofs will need to be done directly with the repro house.

What payments do you accept?

We accept cheque, bank transfer and paypal with Paypal being the preferred option. Details of which will be included on your invoice.

Do you offer photography on your projects?

Yes, we are all keen photographers in and out of work. With high quality DSLR cameras, Go pro’s amongst other kit at our disposal and a keen eye for composition coupled with excellent retouching skills we are always keen to add customised photography to any project.

My own personal website for photography can be found at www.damiensamwell.co.uk ,check it out, and let me know if you would like any photography aspects for any future projects.

Do you offer retainers?

Yes, in fact we currently manage a couple of retainers for some of our biggest clients. What are the benefits? A reduced hourly rate, online project management and collaboration tools using Basecamp and minute by minute job tracking using our Paydirt system. Retainer clients also receive priority treatment over other clients. Need a highly responsive design service? Retainers are for you.

What kind of website do I need?

Every client is different so please contact us with some details and we will advise you on the most suitable type of website for you.

How are your websites built?

All our websites are coded in valid XHTML and CSS and are administrated through wordpress. The majority of our websites are now using a drag and drop page builder for designing pages which makes creating new content easier for our client post completion.

Is there support after a website is finished?

Of course. If you are having any issues with the website then please do not hesitate to contact us and we will get to the root of the problem in no time. Out of spec, additional edits to the website will however be charged at our hourly rate.

What if I want to update my website after it's gone live?

At the end of a website project, and as part of the service, we would spend 1-2hrs with you (skype and screenshare) to take you though the WordPress powered content management system (CMS) so that you can directly edit and manage content within your site. We feel that to empower clients with this option both allows them to retain a feeling of control and ownership whilst also reducing their ongoing costs. If however your edits are beyond your technical expertise then we would gladly quote you an hourly or set rate for the alterations.

Why doesnt my website look the same in every browser?

If you are viewing your website through the latest versions of Firefox, Safari, Google Chrome or Internet Explorer then they should render your website the same way, unfortunately if you are viewing your website on an older version i.e. Internet explorer 6 or 7 then there may be differences in how it displays.

Will my website be on page one of google?

We completely understand that everyone wants to be on page one of google for their chosen keywords, however if there are 100 competitors all wanting to rank high then there are going to be 90 of them left disappointed. We won’t mislead you this way by saying that we can get your website ranked high. Search Engine Optimisation (SEO) is a very specialist market and getting on to page one or even position one can cost £100′s if not £1,000′s (yes thousands) and can take a team of 20+ a number of weeks to get you there, and is also a never-ending process. We do understand SEO, but we do not promise results that we cannot guarantee.

What we do guarantee however is to set up a base level of SEO settings using a popular plugin SEO Yoast, adding in some basic keywords and meta data for your imagery. The rest is in your hands, but, if you would like us to quote you for specialist SEO assistance, then let us know.

When will my website appear on google?

After we submit your website to the search engines, it can take up to four weeks to be fully indexed.

Do the website prices include a logo design?

No, but we would be happy to produce a logo to accompany your website and would be happy to offer very reduced rates if requested with a website design and build. See the portfolio for successful brands and logos we have created.

How long does it take to build a website?

This can vary on each client’s requirements and the size and complexity of the site, but normally takes between 4-8 weeks from the initial mock-up to the website going live on the internet.

Do you offer website concepts?

At the start of every website design project we would create 1 or 2 different designs, either at sketch/wireframe/comp level in order for us to agree layout and style before the main site is built. We also design website front-end’s in in fully layered photoshop files ready for developers to slice and dice.

Why arent your website prices shown?

Unlike print, website requirements can vary massively with different clients requiring all kinds of various functionality. As such I would breakdown the cost within the quote, helping you decide which add-ons and features suit your budget.

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